Payment

Payment can be made using a credit card via our secure website or through online bank transfer prior to the commencement of classes. An invoice will be provided by email for confirmed payments. Your place will be secured when payment is received.

We only take bookings for an entire term and our fees are structured this way. Unfortunately we cannot take casual bookings or pro-rata weeks you may be away. Please refer to our make up class policy for missed classes.

Cancellation & Refunds

To enable our program to remain viable we need to have guidelines on refunds. This is because venue hire and the number of classes we run need to be arranged for an entire term. Please note that The Language Company does not accept responsibility for students' non-attendance at classes due to changes in personal circumstances or commitments during the term.

If you have difficulty paying the fees please discuss this with us as payment plans can be arranged in special circumstances.

The Language Company reserves the right to cancel/ recommend deferring an enrolment at any time. A refund for any remaining classes that have already been pre-paid for will be provided in these cases.

If a class is cancelled due to teacher illness, emergency situations or a venue problem, we will encourage students to take a make up class. If this is not suitable, a credit or refund for that session will be offered.

We reserve the right to cancel a class in the event that there are insufficient student numbers for the class to be viable. In this instance a refund will be provided for any remaining classes that have already been pre-paid for and that did not happen. 

Make up class policy

While we will try our best to accommodate make up classes, credit will not be issued for classes not attended. If your child is unable to attend a class, make up classes may be available if we have had prior warning of non-attendance. Make up classes do not carry over to the next term. We cannot guarantee there will be availability in all classes for a make up class.

Copyright Policy

All digital and paper learning resources, images, songs, DVDs, CDs and recordings provided by The Language Company are not to be copied, distributed or sold without prior written consent.